COVID-19 UPDATE
 
FURDECO & INTERNET RETAIL LOGISTICS
 
All customers will be called and asked if there is anyone in the household showing any of the virus’s symptoms and if so, the delivery will be through the door only.
For all room of choice deliveries, the customer will be asked to keep 2 metres away from the delivery teams at all time to reduce any potential risk.
Paperwork where it is not possible or safe to be signed by the customer will be signed in place by the delivery team.
We have reverted to an all paperwork system for the time being.
 
XPD
 
We've improved our contact free delivery process to include photo capture proof of delivery.
Customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.
This now forms our proof of delivery process for all deliveries until further notice

Delivery Areas

FREE to England, Scotland and Wales (mainland only), except for the following postcodes:

England

EX, TQ, PL, TR - £35

Isle of Wight – surcharge depends on order volume, please contact us for a quote

Scotland

KA, DG 1-9, DD 1-7, KY- £50

DD 8-11, AB 1-30, IV 1-6 - £75

AB31+, IV7+, KA 27-28, PA, PH 16+, KW - PLEASE CONTACT US FOR DELIVERY PRICE

PLEASE NOTE THAT WE DON'T DELIVER TO NORTHERN IRELAND, SCOTTISH ISLANDS, ISLE OF MAN OR ANY OTHER ISLANDS, EXCEPT FOR ISLE OF WIGHT.

 

Delivery times

Delivery times are specified under each product. Delivery times are estimates based on past delivery time frames, and cannot be guaranteed due to any events which occur outside of Love Sofas control. Love Sofas supply goods from many factories, and subcontract 3rd party delivery companies to deliver all over the UK. We work hard with our business partners to keep to the advertised delivery time frames, but when the matter is out of our control, we will not be liable for a delayed or missed delivery.

Deliveries to remote areas, mainly in Scotland north of Glasgow, or to Isle of Wight, can take 1-2 weeks longer for bigger items, a couple days longer for smaller items, due to the time needed for items to reach the local delivery company, who will schedule your delivery.

Please meet our delivery partners: www.furdeco.co.uk & www.xdp.co.uk.

 

Standard delivery

Standard delivery includes – room of choice delivery up to 1st floor, or higher floors if there’s a lift, unpack & setting up service not guaranteed. Delivery to higher floors when there is no lift is done at delivery men discretion and can incur £10-£20 which is paid directly to the delivery men.

If there is no adequate access to the property due to narrow corridors/doorways or obstacles on the way into the property, which makes delivery difficult or impossible to do, delivery men may refuse to deliver, and take the goods back. You may request the goods are left to be carried in by yourself, and the delivery company or Love Sofas will not accept any responsibility for goods or property damaged once the goods are passed onto you.

Chairs, armchairs, chaise lounges, swivel chairs, 2 seater and 3 seater sofas arrive in 1 piece, therefore please carefully check measurements before delivery, to make sure they will fit in. Legs are not attached on delivery.

Corner sofas arrive in 3+ pieces, however, the sections can be quite bulky. We recommend thoroughly checking the measurements, and if any doubt arises, please contact us for clarification.

 

Premium delivery

Premium delivery includes standard delivery + delivery men will unpack and set up the sofa in the room of your choice, and will remove the packaging. This is at an extra cost of £14. Please note that you must add this when you are placing your order.

 

Delivery of bigger items - 2 man delivery

The delivery company will contact you once they have collected the goods and assigned a possible delivery date for your order. Delivery dates are provided after the goods have been prepared and collected by one of the 3rd party delivery companies, and we cannot confirm a delivery date before this or book a specific delivery date. Delivery dates are usually provided within at least 2 days advance, however can also be a last minute booking on the day before delivery if suddenly more space in the van becomes available and can be filled by your order, due to a previous customer cancellation.

You may contact the delivery company for information on which days they deliver in your area.

Please check that your order confirmation email shows the correct address and contact details. If your delivery fails due to this being incorrect, you will incur a £60 charge.

You will be contacted by the delivery company once they have collected the goods from us, and will be provided the first available delivery date for your area via phone/email. You will need to confirm the date is suitable by 11am on the day before delivery. Please note delivery will not go ahead if the delivery company does not receive your confirmation. If you respond after 11am, you will not be booked in, as the delivery schedule is completed, and the space on the van has been filled.

On the day before delivery, you will receive a text providing a delivery time slot. Please know the time slot is an approximation, and the delivery company will not be liable should delivery happen outside of the time slot due to circumstances which are out of their control. If you are not able to accept delivery out of the delivery time slot, please inform the delivery company and your delivery will be rescheduled.

 

Delivery of smaller items

Deliveries of smaller items are carried out via courier, who will deliver furniture to doorstep only, packed in a cardboard box. The courier does not offer assembly. If you require your chair to be set up and unpacked, your order can be upgraded to a 2 man delivery service at an extra charge. Please contact us if you wish to upgrade your delivery service - this may extend your order delivery time frame.

After the courier collects the order, delivery will be attempted within 3 working days. The delivery company will send you a text with an allocated delivery slot on the day of delivery. The courier will attempt to deliver on 3 separate occasions, after which the order will be returned to us, and you will incur a £30 charge for failed delivery. You may book a date of choice delivery via app.

Please know the time slot is an approximation, and the delivery company will not be liable should delivery happen outside of the time slot due to circumstances which are out of their control. If you are not able to accept delivery out of the delivery time slot, your delivery will be rescheduled.

Deliveries to remote areas, mainly in Scotland north of Glasgow, or to Isle of Wight, can take a couple days longer due to the time needed for items to reach the local delivery company, who will schedule your delivery.

 

Additional charges

In certain cases, additional charges may apply. A £60 charge per sofa, £40 per chair charge if:

  • For any reason you are not at home when we attempt delivery (2 man delivery only)
  • You cancel delivery and/or cancel your order AFTER 11 am on the day before delivery (2 man delivery only)
  • You wish to return your order within 30 days, and require a collection
  • Delivery fails due to incorrect contact/address details provided by yourself
  • You refuse delivery when the delivery team arrive
  • The sofa doesn’t fit in the property. If you are not sure about the dimensions, please contact us on info@lovesofas.co.uk, or reach out via live chat on our website.

 

Order tracking

Order tracking becomes active once your order is collected by the delivery company, or in case of Internet Retail Logistics, on the day of delivery.

Internet Retail Logistics tracking - https://lovesofas.co.uk/track-your-order.html

XDP tracking - https://www.xdp.co.uk

Furdeco tracking - https://furdeco.co.uk/track-your-order