We aim to provide you with a fuss-free efficient delivery experience at a reasonable price. For this reason we advertise items which are physically in stock in our warehouse in Yorkshire, so your order is not affected by any potential shipping and manufacturing delays, which can be a cause of much stress and inconvenience.
On some occasions we make the items available for sale on our website 1-2 weeks before it arrives from the manufacturer, in which case you will see a note on the delivery page with the relevant time frame.
In-stock items are typically dispatched within 1-5 working days and delivered within a maximum of 1-2 weeks for 2-man deliveries. You will be provided with the carrier information and a tracking number the day of the dispatch latest, and once the order has reached the delivery company warehouse, you will be notified via e-mail.
Delivery is to room of choice for all sofas with assembly included in England, Wales and most of Central Belt of Scotland at no hidden cost. We aim to keep prices as low as possible for our customers and work with selected 3rd party carriers to deliver your new sofas and chairs.
In some areas where the delivery costs exceed the minimum, a surcharge may apply – please see attached map for outline of our surcharge areas. You can check whether your area incurs a charge by entering your postcode at the checkout.
We work with carefully selected carriers who prioritise timely delivery and excellent customer care, however on rare occasions, delivery delays beyond our control may occur. We sincerely apologise for these, and please do not hesitate to contact if you have not received the order within the estimated time frame.
Specific delivery dates are confirmed by the carrier once your order is in their possession, with a delivery time slot provided on the day before. Delivery dates are based on delivery company routes and are usually provided within at least 2 days advance. The delivery company can sometimes contact you the day before if suddenly more space in the van becomes available and can be filled by your order.
You may contact us to enquire about delivery or request an AM or PM slot. If possible, the delivery company will book it in accordingly, however this ultimately depends on delivery company schedule, and cannot always be accommodated. We kindly ask for your understanding in these cases, and to contact us should you like our assistance with delivery.
Remote & Offshore Deliveries
Deliveries to remote areas, mainly in Scotland north of Glasgow, or to Isle of Wight, can take 1-2 weeks longer due to the time needed for items to reach the local delivery company, who will schedule your delivery.
While our delivery partners aim to provide a full white-glove service in these locations, this is not always possible, and in some remote & offshore areas only doorstep delivery is available.
If you have any questions or concerns about the delivery service available in your area & delivery time frames, please contact us.
We have no hidden costs or fees. Any potential additional charges are listed below and are applicable only in specific situations outside of our control. Please note that the following charges apply consistently: £40 per chair, £60 per sofa.
If the delivery fails due to incorrect delivery details provided.
If you are not present at the property within the allocated delivery timeframe.
If you wish to cancel your order when it was already dispatched.
If delivery fails as the item did not fit into the property.
If you would like to return your item after the drivers have left your property, or after the day of delivery.We hope the above information provides you with a complete view of the order and delivery process. As always, if you have any questions or concerns, please do not hesitate to contact us.