Delivery & Assembly Information
We aim to provide you with a fuss-free efficient delivery experience at a reasonable price. For this reason we advertise items which are physically in stock in our warehouse in Yorkshire, so your order is not affected by any potential shipping and manufacturing delays, which can be a cause of much stress and inconvenience.
Fast Delivery from Two Working Days
On some occasions we make the items available for sale on our website 1-2 weeks before it arrives from the manufacturer, in which case you will see a note on the delivery page with the relevant time frame.Most in-stock orders are delivered within two to three working days.
Orders placed by 1pm Monday to Friday are usually available for delivery from two working days. Orders placed after 1pm, at weekends or on bank holidays may take an additional working day.
Please allow up to five working days during busy periods, for certain postcode areas or where circumstances outside our control affect the delivery schedule. Remote and offshore deliveries may take longer.
Delivery times are estimates and cannot be guaranteed until the proposed date has been confirmed by the delivery carrier.
Arranging Your Delivery
Once your order has been prepared and passed to the carrier, you will receive tracking and delivery information by email or text.
The carrier will provide a proposed delivery date, with an option to reschedule through the tracking link if required. A preliminary delivery time slot is normally provided on the evening before delivery.
Standard delivery takes place Monday to Friday and is booked as an all-day appointment. Paid timed and weekend delivery options may be available through the carrier’s tracking page.
Room-of-Choice Delivery
Free room-of-choice delivery is available in England, Wales and most of Lower Scotland. A surcharge may apply in certain areas and will be displayed after the delivery postcode is entered at checkout.
Delivery is available up to three flights of stairs, or higher where suitable lift access is available.
Please measure all doors, hallways, corners, staircases, landings and lifts before ordering. Delivery may not be completed where access is unsafe or the furniture cannot be moved into the property without a significant risk of damage.
Assembly
Assembly requirements vary depending on the furniture model. Some items only require the feet to be fitted, recliner backs normally attach using pre-fitted brackets, and modular or corner sofas need to be connected.
Standard room-of-choice delivery is self-assembly. An optional assembly service is available for £49 and can be selected at checkout.
When assembly has been purchased, the delivery team will unpack the furniture and complete the assembly required for the model in your chosen room.
Packaging and Returns
Packaging removal is not included with standard self-assembly delivery.
Please keep the original packaging during the 30-day returns period. All returned furniture must be securely packaged before collection. Where the original packaging is unavailable, the customer must provide suitable protective alternative packaging.
Where packaging removal is included with a paid assembly service, please ask the drivers to leave the packaging if you think you may wish to return the furniture
Remote & Offshore Deliveries
Deliveries to remote areas, mainly in Scotland north of Glasgow, or to Isle of Wight, may take a few days longer due to the time needed for items to ship and reach the local delivery company, who will schedule your delivery.
While our delivery partners aim to provide a full white-glove service in these locations, this is not always possible, and in some remote & offshore areas only doorstep delivery is available.
If you have any questions or concerns about the delivery service available in your area & delivery time frames, please contact us.
Additional Charges
We have no hidden costs or fees. Any potential additional charges are listed below and are applicable only in specific situations outside of our control. Please note that the following charges apply consistently: £40 per chair, £60 per sofa.
If the delivery fails due to incorrect delivery details provided.
If you are not present at the property within the allocated delivery time frame, and fail to answer the doorbell/phone on delivery.
If you wish to cancel your order when it was already dispatched.
If delivery fails as the item did not fit into the property.
If you would like to return your item after the drivers have left your property, or after the day of delivery.
We hope the above information provides you with a complete view of the order and delivery process. As always, if you have any questions or concerns, please do not hesitate to contact us.
