FAQ – Lovesofas

Frequently Asked Questions

To place an order, please add the desired quantity to your cart, proceed to checkout, enter your contact and address information, choose a payment method, and complete the payment. Once your order is successfully placed, you will receive a
confirmation email containing your order number and order details. If you encounter any issues or need assistance with placing your order, please don't hesitate to reach out to our customer service.

Yes, it is safe to shop on our website. Our website is hosted by Shopify, a reputable e-commerce platform known for providing a secure environment for online transactions. Payments on our website are securely processed by trusted payment processors, including Stripe and Paypal. Your payment information is encrypted and protected, ensuring a secure and hassle-free shopping experience

Absolutely! We have partnered with Klarna to offer the option of paying in 3 monthly interest-free instalments. For more information, please visit the Finance page linked at the bottom of the website.

We accept payments via credit/debit card, Apple Pay, Klarna, Google Pay, and Shop Pay. We do not offer a cash payment option. All payments, except for Klarna, must be made in full when placing your order.

We offer a 30-day return policy for products you are not satisfied with or if you change your mind. To initiate a return, ensure that the product is in its original packaging and shows no signs of use. You can either arrange to send the product back independently or contact us to arrange a collection. Please note that a collection fee of £60 per sofa applies.

If your items arrive damaged, it's essential to report the damage to the delivery team and note it on the delivery note. Photos of the damages must be sent to info@lovesofas.co.uk. Claims for surface mechanical damage (e.g., rips and holes) will not be accepted if you refuse the unpacking and assembly service upon delivery. If you receive a defective or incorrect item, please email us with a description and photos, and we will assist you in organizing a repair or replacement.

Before you place your order, the delivery times will be visible on the product page and in the checkout. After the initial 3-5 working day order processing period, we will send you automatic email updates as your order progresses, including tracking
information and delivery details. Once your order is with the third-party carrier, they will confirm the delivery date through text and email. For any questions about your order, feel free to contact our customer support at 01472 563099 or info@lovesofas.co.uk.

We offer free standard delivery to your room of choice up to 2nd floor or higher if adequate lift access available, assembly included in England and Wales at no additional cost. For some areas of the UK where delivery costs exceed the minimum, a surcharge may apply. You can find specific delivery quotes in your cart after entering your postcode during the order checkout process. Please refer to our Delivery Information page for more details.

Deliveries are scheduled based on available dates when delivery company vans operate in your area. If you need to adjust your delivery date, please contact us at info@lovesofas.co.uk. with your availability and delivery time preferences.

You can make changes to your order until it is packed and prepared for carrier collection. It is advisable to contact us within 24 hours if you notice an error or wish to make changes to your order.

Typically, 1, 2, and 3-seater sofas are delivered as one piece, with feet and hardware included in the packaging. Some designs that require assembly will have brackets fitted but do not require any drilling. Corner sofas come in multiple parts, connected by brackets. Our delivery team will assemble the sofas for you at no additional cost.

Yes, our delivery service includes free room of choice delivery up to 2nd floor or higher with adequate lift access, with full professional assembly in England, Wales, and most of Lower Scotland at no extra charge.

Corner sofas are delivered in multiple parts, making them easier to maneuver and fit through most spaces. If you have concerns about narrow doorways or hallway access, we recommend measuring the spaces and contacting our customer service team for assistance. It's essential to measure before delivery to avoid any potential costs associated with failed deliveries.

At this time, we do not offer furniture disposal services.

As an online sofa company, we do not have physical showrooms for viewing our sofas before purchase. However, we offer free fabric samples upon request and provide a 30-day no-quibble Returns Policy to ensure your satisfaction.

You can confidently make your purchase online with us, taking advantage of the convenience and speed of our delivery service. We also have a highly responsive customer service team ready to assist you with any questions or concerns. Plus, our online store offers a wide range of options to choose from, ensuring you'll find the perfect sofa to suit your needs. And don't forget, we offer a 30-day return policy for added peace of mind

Yes, we have you covered. You can explore our sister websites, StunningChairs.co.uk and StunningDining.co.uk, where you'll find a wide selection of dining furniture and chairs that are designed to match and complement our sofas perfectly. These sister websites offer a range of styles, materials, and options to help you create a cohesive and stylish look for your entire living and dining space. Enjoy the convenience of one-stop shopping for all your furniture needs.

Our sofas come with a 1-year manufacturing warranty, covering manufacturing defects that may arise within the first year of use. Please note that the warranty does not cover accidental or environmental damage. In the case of warranty related issues, defective items will be repaired or replaced.

Our sofas are sold as shown on our website, and we do not offer customization of design, size, or minor details. The sofa supplied will be exactly as pictured online.

Yes, the photos online depict actual physical sofas that you will receive.

We make every effort to provide accurate color representation in our photos. However, there may be slight variations in color due to differences in lighting and screen settings. Photos online may appear slightly lighter due to studio lighting during photography.

Our furniture complies with UK Fire & Safety Regulations and includes the necessary fire labels for safety

Leather Air, also known as microfiber leather, is a synthetic material designed to mimic the look and feel of real leather. It does not contain any genuine leather and consists of a single piece of fabric, making it durable and vegan-friendly. We offer two finishes: smooth leather and structured suede finish, both used for upholstery.

Yes, you can request fabric samples by emailing us at info@lovesofas.co.uk or through our live chat feature.

Our sofas are available in various materials, including genuine leather, faux leather, velvet, corduroy, teddy/boucle fabric, crushed velvet, and more. Sofas labeled as "genuine leather" are made from real cow leather. If you need more information about the materials used, please contact our Customer Support.

If you have pets or need a more durable material, we recommend Genuine Leather, Leather Air, and Leather Air Suede. These materials are known for their resilience and ease of maintenance.