Frequently Asked Questions

To place an order, please add the desired quantity to your cart, proceed to checkout, enter your contact and address information, choose a payment method, and complete the payment. Once your order is successfully placed, you will receive a confirmation email containing your order number and order details. If you encounter any issues or need assistance with placing your order, please don't hesitate to reach out to our customer service.

Standard delivery is between Monday-Friday and includes an all-day booking, with a 2-hour preliminary (not-guaranteed) time slot provided evening before delivery. Your tracking link will include an option to choose another date.

A timed delivery service is an extra service available to upgrade via the carrier tracking link at £35 fee and includes these options:
AM Delivery (7-12am)
Before 10am
PM Delivery (12-20pm)
Post 6pm
Weekend Delivery

Absolutely! We have partnered with Klarna to offer the option of paying in 3 monthly interest-free installments. If you need longer 12 months plan we also partnered with Zopa. For more information, please visit the Klarna or Zopa Pages or contact our customer service team.

Yes. Lovesofas offers customers the option to apply for interest-free credit through Zopa on eligible purchases, subject to approval and the applicable terms.

Simply choose an eligible sofa and proceed through the checkout process. You can then follow the instructions to apply for finance through Zopa.

For more information about Zopa finance and how it works, please visit our dedicated page:

Find out more about Zopa Interest-Free Credit

Our furniture complies with UK Fire & Safety Regulations and includes the necessary fire labels for safety.

Yes! We have a showroom in Wakefield, where you can see our sofas in person and speak with our friendly team. For opening hours, directions, and more information, visit our showroom page: Showroom

Loxa is your retailer's protection plan partner for furniture cover. Loxa specialises in product protection and extended warranty solutions, and manages policy administration and claims handling from end to end through its specialist claims and repair network.

You can cancel your protection within the first 30 days for a full refund, provided no claim has been made. After 30 days, you may cancel and receive a pro-rata refund based on the unused portion of your cover, provided no claim has been made. To cancel or update your details, use the Loxa customer portal link in your confirmation email or follow the instructions in your policy documents.

Your policy documents, wording and certificate are provided by email after purchase. They can also be accessed through your Loxa customer portal at app.loxacover.com/login. Please check your spam folder if you cannot find your confirmation email.

Your cover starts from the date shown on your protection plan certificate. The cover duration is confirmed in your policy schedule issued after purchase. Damage in transit or delivery issues are handled by your retailer under their delivery and returns process, not under the protection plan

You can add Loxa Product Protection on the product page when viewing an eligible item. Protection must be purchased for each item individually, including multiple quantities of the same product.

You can start a claim at www.loxacover.com/start-a-claim or by using the link in your policy confirmation email. The online claim form guides you step by step. The claims team will review your submission and provide next steps, which may include repair, replacement, store credit or monetary settlement depending on the outcome and policy terms. Please keep your purchase receipt and any requested evidence available. Claims must be notified within 30 days of the incident.

Cover applies in the United Kingdom, including Northern Ireland. You are also covered while abroad for trips lasting up to 180 days. Residents of the Channel Islands, the Isle of Man and the Republic of Ireland are not eligible for cover under this policy.

Key exclusions include: theft or loss; cosmetic-only damage that does not affect how the item works; normal wear and tear and gradual deterioration; pre-existing damage or faults; damage caused by not following manufacturer instructions; issues already covered by your manufacturer warranty; flooding or repeated liquid exposure; and claims by residents of the Channel Islands or the Isle of Man. Please refer to the full Policy Wording for a complete list.

Depending on the product and the plan selected, Loxa Protection may cover:

• Accidental damage such as spills, stains, scratches or impact damage
• Mechanical or structural breakdown not covered by existing warranty cover

Repairs may be carried out in your home, by collection, or through a specialist repair network, depending on the product and nature of the claim. If the cost of repair exceeds the replacement value, the item may be replaced. If replacement is not possible, a voucher or store credit may be offered in line with the policy terms. Loxa Product Protection does not cover theft, cosmetic-only damage that does not affect use, normal wear and tear, or issues already covered by your manufacturer warranty.

Loxa Product Protection helps protect your furniture against accidental damage and faults not typically covered by a standard warranty. This includes everyday incidents such as spills, stains, scratches or other sudden and unexpected damage, as well as continued protection against mechanical or structural breakdown where existing cover does not apply. If your furniture is damaged by an insured event, you may be eligible for repair or replacement so you are not left out of pocket. Loxa provides a simple and fast claims journey designed to be low stress and customer friendly, giving you peace of mind throughout the cover period.

Yes, it is safe to shop on our website. Our website is hosted by Shopify, a reputable e-commerce platform known for providing a secure environment for online transactions. Payments on our website are securely processed by trusted payment processors, including Stripe and Paypal. Your payment information is encrypted and protected, ensuring a secure and hassle-free shopping experience

We accept payments via credit/debit card, Apple Pay, Klarna, Google Pay, and Shop Pay. We do not offer a cash payment option. All payments, except for Klarna, must be made in full when placing your order.

We offer 30 days to test the sofa, and return it for any reason, as long as the sofa does not bear any signs of use and is returned in original packaging. You can either arrange to send the product back independently or contact us to arrange a collection. Collections are carried out at a £60 fee per sofa. More information is available on our Terms & Conditions page, and by contacting our Customer Service team. Please note returns are not accepted in our Wakefield Showroom.

If your items arrive damaged, it's essential to report the damage to the delivery team and note it on the delivery note. Photos of the damages must be sent to info@lovesofas.co.uk. If you receive a defective or incorrect item, please email us with a description and photos, and we will assist you in organizing a repair or replacement.
We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

Before you place your order, the delivery times will be visible on the product page and in the checkout. After the initial 1-3 working day order processing period, we will send you automatic email updates as your order progresses, including tracking information and delivery details. Once your order is with the third-party carrier, they will confirm the delivery date through text and email. For any questions about your order, feel free to contact our customer support at 01472 563099 or info@lovesofas.co.uk.

We offer free standard delivery to your room of choice up 3 flights of stairs or higher if adequate lift access available in England and Wales at no additional cost. For some areas of the UK where delivery costs exceed the minimum, a surcharge may apply. Assembly service is available at an additional £49 cost at the checkout. You can find specific delivery quotes in your cart after entering your postcode during the order checkout process. Please refer to our Delivery Information page for more details.

You can make changes to your order until it is packed and prepared for carrier collection. It is advisable to contact us within 24 hours if you notice an error or wish to make changes to your order.

Typically, 1, 2, and 3-seater sofas are delivered as one piece, with feet and hardware included in the packaging.

Some designs that require assembly will have brackets fitted but do not require any drilling.

Recliner sofas & chairs are delivered with backs detached - they are easily attachable by pre-fitted metal brackets.

Corner sofas come in multiple parts, connected by brackets.

Assembly service is available at additional £49 charge at the checkout.

Yes, assembly service is available at additional £49 charge at the checkout.

Corner sofas are delivered in multiple parts, making them easier to maneuver and fit through most spaces. If you have concerns about narrow doorways or hallway access, we recommend measuring the spaces and contacting our customer service team for assistance. It's essential to measure before delivery to avoid any potential costs associated with failed deliveries.

At this time, we do not offer furniture disposal services.

Our store at the Ridings Shopping Centre in Wakefield has officially opened in July 2025! We welcome you to come visit us, view our sofas & fabrics and be able to try the sofas before you make a purchase. List of items available in the showroom, working hours and directions are available here.

You can confidently make your purchase online with us, taking advantage of the convenience and speed of our delivery service. We also have a highly responsive customer service team ready to assist you with any questions or concerns. Plus, our online store offers a wide range of options to choose from, ensuring you'll find the perfect sofa to suit your needs. And don't forget, we offer a 30-day return policy for added peace of mind.

Yes, we have you covered. You can explore our sister website stunningchairs.co.uk, where you'll find a wide selection of chairs that are designed to match and complement our sofas perfectly. Stunning Chairs offers a range of styles, materials, and options to help you create a cohesive and stylish look for your entire living and dining space.

Our sofas come with a 1-year manufacturing warranty, covering manufacturing defects that may arise within the first year of use. In the case of warranty related issues, defective items will be repaired or replaced. An optional 5-year warranty covering accidental and environmental damages including a 5-year warranty on the frame, can be purchased additionally. Click here to learn more about the additional 5-year warranty.

If you return your item within the retailer's return window, you can also request cancellation and a refund of the protection plan, subject to the policy terms.

Our sofas are sold as shown on our website, and we do not offer customization of design, size, or minor details. The sofa supplied will be exactly as pictured online, except for patchwork items which are unique subject to pattern placement.

Yes, the photos online depict actual physical sofas that you will receive.

We make every effort to provide accurate color representation in our photos. However, there may be slight variations in color due to differences in lighting and screen settings. Photos online may appear slightly lighter due to studio lighting during photography. We encourage you to contact us for a free fabric sample prior to making a purchase.

Faux Leather, also known as microfiber leather, is a synthetic material designed to mimic the look and feel of real leather. It does not contain any genuine leather and consists of a single piece of fabric, making it durable and vegan-friendly. We offer two finishes: smooth leather and structured suede finish, both used for upholstery.

Yes, you can request fabric samples by emailing us at info@lovesofas.co.uk or through our live chat feature.

Our sofas are available in various materials, including genuine leather, faux leather, velvet, corduroy, teddy/boucle fabric, crushed velvet, and more. Sofas labeled as "genuine leather" are made from real cow leather. If you need more information about the materials used, please contact our Customer Support.

If you have pets or need a more durable material, we recommend Genuine Leather, Leather Air, and Leather Air Suede. These materials are known for their resilience and ease of maintenance.

Each protection plan is linked to a specific item. Your policy schedule shows the covered item details so you can easily match each plan to each item.

For support, use the contact details provided in your Loxa confirmation email and policy documents. Customer support can help with policy questions, updates and general enquiries

Multiple factors including insurance claim costs and item price influence the price of Loxa's Protection. Prices are continually updated so the price may change between visits. If the price has gone up we are unfortunately unable to revert to the old price.

You can make multiple claims up to the cover limit shown on your policy schedule. If you receive three repairs within any 12-month period, your policy will end even if the total value has not yet reached the cover limit. A successful full replacement will also end the policy, as this exhausts the sum insured. Your policy ends at whichever of these points comes first.

If you sell or give away your insured item, you can transfer the protection plan to the new owner by contacting Loxa at info@loxacover.com. If the policy was purchased on behalf of someone else, it should be transferred to the end user as soon as possible and ideally within 30 days of the policy start date, so they have full access to their cover, policy documents and claims support.

To be eligible you must be at least 18 years old and a UK resident. Cover is available to both personal and business customers.

Cover does not apply to items kept permanently in short-let properties, rental accommodation let to third parties, or subletting arrangements